How will my order ship?
You can choose how you would like for your order to ship during the checkout process. There is an option for express shipping available at check out. Transit times are available at ups.com, usps.com, and fedex.com. Your order will ship from zip code 37087. Please note insurance is available at customer request.
Do you offer local pickup?
Yes, we offer local pickup. Just select that option during check out. We will either give you a call or send you an email when your product is ready. We are located at 1005 West Main Street, Lebanon, TN 37087.
Do you offer express service?
There is an option for express shipping available at check out. Anything you need sooner than our standard lead time, please check with us. We do our best to work with your lead time if possible. Please email us at sales@EngravedEffects.com or call us at 615-879-3649 to speak with a representative.
What is the transit time for my order?
Transit times are available at usps.com, ups.com and fedex.com. Your order will ship from zip code 37090.
What if I receive my shipment and it is incorrect?
We make every effort to ensure that all of your order is correct when we ship it. If there is an error, please contact us ASAP either at sales@EngravedEffects.com or call us at 615-879-3649. Please note that the way your proof looked is how your item should look. If you approved the proof, and the engraving/printing is how we proofed it, then we cannot offer you a refund. We will work with your item corrected and reshipped to you as soon as possible. You will have to cover the costs. If the engraving/printing is somehow different from the final proof then we will take care of getting the incorrect item fixed or replaced and shipped to you per your original shipping method (ex. If you had it shipped ups ground, then the replacement will be sent to you UPS ground).
What if my shipment is damaged?
The customer assumes responsibility for the shipment after it leaves our facility. All claims regarding damaged or missing boxes should be made with carrier. It is very important that you inspect your product upon receipt. It is also very important that you DO NOT discard any of the packaging. If you need assistance in this process, please give us a call at 615-879-3649 or send us an email at sales@EngravedEffects.com with your problem and contact info and we will help you as best we can. Please note insurance is available at the customer’s request.