WelCOME TO ENGRAVED EFFECTS

Terms & Conditions

If you have any questions about anything regarding EngravedEffects.com, you can contact us via email at sales@EngravedEffects.com or you can call us at 615-879-3649.

ORDERING

Once you place your order online, and payment is confirmed, a proof will be emailed to you by the end of the next business day. If you do not receive your proof by end of the next day please check your spam box to make sure it is not there. Then notify us as soon as possible so we may get your proof to you. Most orders ship within 3 business days of the approval of the proof. Large orders and certain products are subject to additional lead times. In these instances, it will be noted in the product description or we will contact you to let you know. Engraving and/or printing is included in the price. The amount of text is unlimited. The size of your text will be adjusted in size to accommodate the difference.

DESIGN AND SETUP

We do not charge a set up fee for logos provided in our preferred formats listed in the LOGOS section below. There is no setup fee for personalization. There is also no setup fee for photographs that are used AS IS in the full color products. See ENGRAVED PHOTOGRAPHS for information on using them on engraved plaques and gifts. You can set up your own plaque design. The design must be in one of our approved file formats (pdf, eps, Microsoft Word). Email us the file (art@EngravedEffects.com), include your order number in the subject, and we will send you back a proof.

ENGRAVED PHOTOGRAPHS

Photographs can be engraved on your plaque, award, or gift for an extra $5 set up fee. NOTE: For full color plaques and gifts, there is no setup fee for using those pictures as is.

LOGOS

Photographs can be engraved on your plaque, award, or gift for an extra $5 set up fee. NOTE: For full color plaques and gifts, there is no setup fee for using those pictures as is.

QUANTITY DISCOUNT PRICING

At EngravedEffects.com we offer Quantity Discount Pricing on numerous items. In order to receive these discounts, there are certain conditions that must be met. 1) The same item size, shape and color must be ordered. 2) The only variable information is the personalization. 3) They are all ordered at the same time. These will be noted in the product description.

PROOFS

Once you have completed payment, you will receive a proof by the end of the following business day, excluding weekends and holidays. (If you do not receive your proof by end of the next day, please check your spam box to make sure it is not there) Look over this proof for any spelling, grammar, or other errors you may see. This is very important. MAKE SURE IT IS CORRECT. You are responsible for it once approval is made. All approved proofs are considered final. Orders are run exactly how they are approved. We are sorry, but orders ran as they are proofed cannot be refunded. If you need changes to the original proof, please make all of them at this time. We will make those changes and resend the updated proof. The 1st revision is free. After that there will be a $5.00 fee for each additional proof. Once you have given your approval, your order will be processed. On simpler items, you may choose to skip the proofing process. Just make a note on your order in the comments section. This will speed up the delivery time on your product.

CHANGES TO ORDERS

Due to our quick turnaround times, we begin work immediately on your order. If you need to change an order, please contact us to see if this is possible. We will do everything we can to work with you.

ORDER CANCELLATION

Because all of our products are custom engraved, we’re unable to cancel orders once we begin production.

PAYMENTS

We accept Master Card, Visa and most other major credit cards. You also may pay by Google check out or PayPal. We currently do not accept personal checks. If you are a business, school or government agency, please contact us for other payment options at sales@EngravedEffects.com or 615-879-3649.

SHIPPING

You can choose how you would like for your order to ship during the checkout process. There is an option for express shipping available at check out. Transit times are available at ups.com, usps.com, and fedex.com. Your order will ship from zip code 37090. Please note insurance is available at customer request. We offer local pickup. Just select that option during check out. We will either give you a call or send you and email when your product is ready. We are located at 1018 McCreary Road, Lebanon, TN 37090 Customer assumes responsibility for shipment after it leaves our facility. All claims regarding damaged or missing boxes should be made with carrier. It is very important that you inspect your product upon receipt. It is important that you DO NOT discard any of the packaging. If you need assistance in this process, please give us a call at 615-879-3649 or send us an email at sales@EngravedEffects.com with your problem and contact info and we will help you as best we can.

INCORRECT SHIPMENTS

We make every effort to ensure that all of your order is correct when we ship it. If there is an error, please contact us ASAP either at sales@EngravedEffects.com or call us at 615-879-3649. Please note that the way your proof looked is how your item should look. If you approved the proof, and the engraving/printing is how we proofed it, then we cannot offer you a refund. We will work with you to get this corrected and reshipped to you as soon as possible. You will have to cover the costs. If the engraving/printing is somehow different from the final proof then we will take care of getting the incorrect item fixed or replaced and shipped to you per your original shipping method (ex. If you had it shipped UPS ground, then the replacement will be sent to you UPS ground).

SALES TAX

Orders shipped to addresses in Tennessee will be charged a Tennessee state sales tax of 9.25%, unless you provide us with a tax exempt form at the time of your order or we have one on file. If you don't live in the state of Tennessee, and your state has a use tax, it is your responsibility to pay the use tax.

TRADEMARKS/COPYRIGHTS

ALL artwork submitted to EngravedEffects.com for engraving and/or printing should be in full compliance with all applicable laws regarding its usage. By submitting artwork to EngravedEffects.com the customer agrees to assume any liability resulting from claims against EngravedEffects.com for service marks, infringements of trademarks, copyrights, patents and personal rights.

PROMOTION

EngravedEffects.com reserves the right to use photographs of any product we produce for samples on our website, displays, flyers, and other such promotional items. If you do not wish for your item to be used, please provide in writing at the time of your order.